Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of wear will not be accepted for return. Please inspect your items upon receipt to ensure they meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you choose not to use a trackable service, we cannot guarantee that we will receive your returned item. Keep your shipping receipt until the return is processed.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will work with you to resolve the issue, which may include a replacement or refund. You must report damaged or defective items within 7 days of receiving your order.
Final Notes
This Return and Refund Policy is subject to change at any time. We recommend reviewing the policy periodically to stay informed of any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please reach out to us via email at [email protected] for assistance.